Your Employees Are Already Using AI. Are They Using It Safely?
AI governance training that turns uncontrolled risk into 40 to 60 percent productivity gains, without compromising client data or creating hollowed out teams.
The Hidden Risks MSPs Face Today
Your technicians are already using AI tools. The question is whether they're using them safely or exposing your clients to serious risks.
Security Risks & Data Leaks
Technicians paste client passwords, network diagrams, and PII directly into ChatGPT. That data trains future models and becomes recoverable.
Accidental LLM Training
Your proprietary runbooks, pricing models, and client configurations feed into AI systems. Competitors might see your methodologies in future outputs.
Hallucinations Causing Outages
AI confidently suggests wrong commands, misconfigurations, or outdated procedures. Technicians trust the output and create production incidents.
Skill Deterioration
Over reliance creates hollowed out teams who can't troubleshoot when AI fails. Juniors never develop critical thinking skills.
Inconsistent Documentation
AI generated docs look professional but contain errors. Quality varies wildly between technicians without standardized prompting.
Unclear ROI & No Governance
Leadership can't measure productivity gains or enforce policies. Shadow AI usage creates compliance and liability exposure.
Augmented Employees, Not Replaced Ones
I train your team to use AI as a force multiplier, maintaining critical skills while capturing measurable productivity gains.
The goal isn't replacing your team. I make every technician 40 to 60 percent more effective while keeping humans firmly in control. AI governance training ensures your best people stay sharp, your newer people learn faster, and everyone produces better work within clear guardrails.
AI Governance Training in 3 Steps
Pre Training Alignment (Ai SITREP)
I meet with leadership before the bootcamp to understand your specific workflows, tools, and concerns. Training is customized to your RMM, PSA, and documentation standards.
Hands On Bootcamp Training
Full day intensive with interactive labs using your actual tools and workflows. Your team learns by doing, not just watching presentations.
Leadership Governance Session
After the technical training, I host a governance session for leadership. We discuss policy frameworks, acceptable use, and measuring ROI at your organization.
Full Day Curriculum
8:00 AM to 6:00 PM+ (Dallas or Remote)
Introduction to Tools & Safety
- •Safety briefing: what AI can and can't be trusted with
- •Understanding model limitations and failure modes
- •Ethical use guidelines specific to MSP environments
- •Tool walkthrough: Claude, Gemini, and ChatGPT differences
Break
Prompt Engineering for MSPs
- •Custom prompting techniques for technical troubleshooting
- •Humanizing AI output for client communication
- •Building reusable prompt templates for your stack
- •Turning in work protocols: review and verification steps
Lunch Break
Documentation & Human in the Loop Principles
- •Generating clean documentation with AI assistance
- •Human in the loop workflows: when and how to verify
- •Garbage in, garbage out: quality input principles
- •Documentation standards and version control
Interactive Labs (Instructor Led)
- •Real world troubleshooting simulations using AI
- •Documentation prompting exercises with your actual templates
- •Ticket triage and escalation workflows
- •Security incident response with AI assistance
AI Governance Training for Leadership
- •Building your AI governance framework from scratch
- •Acceptable use policy recommendations
- •ROI measurement and tracking approaches
- •Open Q&A forum (all staff invited)
What's Included
Everything your team needs to implement AI safely and effectively
Ai SITREP
Pre and post training alignment meetings with leadership. I understand your environment before training and follow up on implementation after.
30 Day Tool Access
Enterprise access to Google Gemini 3 Pro and Claude Sonnet 4.5 with 1M context. No token limits hitting during your team's learning curve.
AI Prompting Guidebook
Comprehensive reference materials customized for MSP workflows. Includes prompt templates, safety checklists, and troubleshooting guides.
Interactive Labs
Real world MSP troubleshooting scenarios. Your team practices on problems they actually face, not theoretical examples.
2 Followup Sessions
Two 1 hour feedback and collaboration sessions in the 30 days following training. Address real questions as your team implements.
5% AiSec Policy Discount
Receive 5% off custom AI security policy development for 30 days after the course. Formalize what you learned into enforceable policy.
About Your Instructor
Chris Wilson
AI Implementation & Security Specialist
- 27+ years in technology infrastructure and security
- Former healthcare IT infrastructure lead
- AI implementation experience across MSP, healthcare, and finance
- Focus on practical, production ready AI deployment
I'm not here to sell you on AI hype. I've spent my career building systems that actually work in production, and I've seen what happens when technology is deployed without proper training and governance. My goal is simple: help your team capture real productivity gains while avoiding the mistakes that create security incidents and compliance problems.
Team of Experts
For specialized topics, I bring in subject matter experts from my network: security professionals, compliance specialists, and MSP veterans who've seen it all.
Frequently Asked Questions
Why can't my team just learn this on YouTube?
They can learn basics, but YouTube won't teach MSP specific workflows, your RMM/PSA integration, or the safety protocols that protect client data. Generic tutorials also skip the governance piece. Who's responsible when AI makes a mistake? This training addresses your specific environment with interactive labs using your actual tooling.
What if my technicians resist AI training?
Resistance usually comes from fear of replacement or being forced to use tools they don't understand. The pre training alignment meeting addresses this directly. I position AI as augmentation that makes their jobs easier, not automation that threatens them. The interactive approach lets skeptics see real benefits quickly.
How do you measure the 40 to 60 percent productivity claim?
The baseline is documented in real deployments: documentation that took 2 hours drops to 30 minutes, tier 1 ticket resolution speeds up by 35 to 45 percent, and skilled techs handle more complex work because AI handles routine research. I'll help you establish baseline metrics before training so you can measure your own gains.
Is this just ChatGPT training?
No. We cover Claude, Gemini, and ChatGPT because each has different strengths. More importantly, the training focuses on when NOT to use AI, how to verify outputs, and building workflows that keep humans in control. The tool is secondary to the methodology.
What about data security and compliance?
This is core to the curriculum, not an afterthought. We cover which data never goes into AI, how to use enterprise tools that don't train on your inputs, and governance frameworks for HIPAA, SOC2, and other compliance requirements. The leadership session specifically addresses policy development.
What makes this different from generic AI governance training?
Most AI governance training is designed for enterprise legal and compliance teams, full of abstract frameworks that don't map to MSP operations. This bootcamp delivers AI governance training built specifically for service providers: policies that work with your RMM and PSA workflows, client data handling procedures, and escalation paths that make sense for a 5 to 50 person technical team. You leave with implementable governance, not just theory.
What if my team already uses AI tools?
That's exactly why this training matters. Unstructured AI use creates inconsistent quality, security gaps, and shadow workflows that leadership can't manage. The training standardizes practices, fills knowledge gaps, and establishes governance that protects your clients and your business.
How many people can attend from my company?
The standard bootcamp accommodates up to 15 participants per session. Larger teams can be handled with multiple sessions or customized arrangements. Contact me to discuss your specific team size and structure.
What's the time commitment after the bootcamp?
The two followup sessions are 1 hour each, scheduled when convenient for your team within 30 days. Beyond that, the ongoing commitment is whatever your team decides to implement. The guidebook and templates are designed for independent use after training.
Do you offer virtual attendance?
Yes. Training is available in person in the Dallas/Fort Worth area or fully remote via video conference. Remote sessions include the same interactive labs and interactive exercises. Many organizations do hybrid: leadership attends remotely while technical staff is in person.
What's the investment?
Pricing varies based on team size, customization requirements, and format (in person vs. remote). Schedule a pre training alignment call to discuss your specific needs and receive a detailed proposal. There's no cost for the initial consultation.
Ready for AI Governance Training That Actually Works?
Schedule a no cost alignment call to discuss your team's specific needs and receive a customized training proposal.
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